Privacy Policy

Information We Collect

Personal Information You Provide

When you interact with our blockchain education platform, we collect information that you voluntarily provide to us. This includes:

• Full name and contact information when you register for courses
• Email address for course communications and updates
• Phone number for important course notifications
• Educational background and experience level for course placement
• Payment information processed through secure third-party providers
• Course preferences and learning goals

Automatically Collected Information

Our website automatically collects certain technical information to improve your learning experience:

• IP address and general location information
• Browser type, version, and operating system
• Pages visited and time spent on our website
• Referring website and search terms used
• Device information and screen resolution
• Course progress and completion data

How We Use Your Information

We use your personal information for several legitimate purposes related to providing quality blockchain education:

Educational Services

• Delivering course content and tracking your learning progress
• Providing personalized feedback and course recommendations
• Issuing completion certificates and credentials
• Facilitating communication between students and instructors

Communication and Support

• Sending course updates, schedules, and important announcements
• Responding to your questions and providing technical support
• Sharing relevant blockchain industry news and opportunities
• Conducting surveys to improve our educational programs

Information Sharing and Third Parties

We carefully limit how we share your information and only work with trusted partners who support our educational mission.

Service Providers

We share necessary information with third-party service providers who help us operate our platform:

• Payment Processors: Secure handling of course fees and refunds
• Email Services: Delivery of course communications and updates
• Cloud Hosting: Reliable access to course materials and data storage
• Analytics Tools: Understanding website usage to improve user experience

Educational Partners

With your explicit consent, we may share relevant information with:

• Blockchain companies offering internship opportunities
• Industry partners providing guest lectures or case studies
• Professional certification bodies for credential verification

Data Security Measures

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, or disclosure.

Technical Safeguards

• SSL encryption for all data transmission between your device and our servers
• Regular security audits and vulnerability assessments
• Multi-factor authentication for administrative access
• Encrypted database storage with restricted access controls
• Regular automated backups with secure off-site storage

Operational Security

• Limited employee access based on job responsibilities
• Regular security training for all team members
• Incident response procedures for potential data breaches
• Secure disposal of physical documents containing personal data

While we implement strong security measures, no system is completely immune to security risks. We continuously monitor and update our security practices to address emerging threats in the digital education space.

Your Privacy Rights

You have several important rights regarding your personal information. We respect these rights and provide clear procedures for exercising them.

Access and Portability

• Right to Access: Request a copy of all personal information we hold about you
• Data Portability: Receive your data in a structured, machine-readable format
• Account Dashboard: View and update most of your information directly through your student portal

Correction and Deletion

• Right to Rectification: Correct inaccurate or incomplete personal information
• Right to Erasure: Request deletion of your personal data under certain circumstances
• Right to Restrict Processing: Limit how we use your information while disputes are resolved

Marketing Communications

You can opt out of marketing emails at any time by clicking the unsubscribe link in our messages or updating your preferences in your account settings. Note that we will continue to send essential course-related communications even if you opt out of marketing.

Data Retention Policies

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected and to comply with legal requirements.

Student Records

Course completion records and certificates are maintained for five years to support credential verification and potential employer inquiries. This extended retention period helps protect the long-term value of your blockchain education credentials.

Financial Information

Payment records are retained for seven years in accordance with Vietnam tax and accounting regulations. Credit card information is not stored on our servers and is processed securely through certified payment providers.

Inactive Accounts

If you haven't accessed your account for three years and don't respond to our retention confirmation emails, we may delete your account and associated personal information, while preserving anonymized learning analytics for educational research purposes.

International Data Transfers

As an educational technology platform, we may transfer your personal information outside of Vietnam to provide our services effectively.

Cloud Infrastructure

Our course platform utilizes cloud services that may store data in multiple geographic locations for reliability and performance. All international transfers are governed by appropriate safeguards including:

• Standard contractual clauses with service providers
• Adequacy decisions for countries with equivalent privacy protections
• Additional technical and organizational measures where required

Educational Partnerships

When we collaborate with international blockchain companies or educational institutions, we ensure appropriate data protection agreements are in place before sharing any student information for legitimate educational purposes.

Vietnam Privacy Law Compliance

Shimmer Voltis operates in full compliance with Vietnam's personal data protection regulations and emerging privacy legislation.

Legal Basis for Processing

We process your personal information based on several legal grounds:

• Contract Performance: Processing necessary to deliver educational services you've enrolled in
• Legitimate Interests: Improving our courses and providing relevant career opportunities
• Consent: Optional communications and third-party sharing with your explicit permission
• Legal Compliance: Meeting tax, accounting, and regulatory requirements

Local Data Protection Officer

Our Vietnam-based team includes designated privacy officers who monitor compliance with local regulations and handle privacy-related inquiries. They work closely with our legal advisors to ensure our practices align with evolving Vietnamese privacy requirements.

Government Requests

We will only disclose personal information to Vietnamese government authorities when required by valid legal process. In such cases, we will notify affected users unless prohibited by law, and we will limit disclosure to the minimum information legally required.

Privacy Contact Information

If you have questions about this privacy policy or how we handle your personal information, please don't hesitate to reach out to us.

When contacting us about privacy matters, please include "Privacy Inquiry" in your subject line and provide sufficient detail about your request. We aim to respond to all privacy-related inquiries within 48 hours during business days.